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Service description for ZITADEL Cloud and ZITADEL Enterprise

Last updated on April 5, 2024

This annex of the Framework Agreement describes the services offered by us.

Services offered​


ZITADEL Cloud is a fully managed cloud service of the ZITADEL software.

You will benefit from the same software as the open-source project, but we take care of the hosting, maintenance, backup, scaling, and operational security. The cloud service is managed and maintained by the team that also develops the software.

When creating a new instance, you are able to choose a data location. We follow a single-provider strategy by minimizing the involved sub-processors to increase security, compliance, and performance of our services. Billing is based on effective usage of our services.

Enterprise license / self-hosted​

The ZITADEL Enterprise license allows you to use the ZITADEL software on your own data center or private cloud.

You will benefit from the transparency of the open source and the hyper-scalability of the same software that is being used to operate ZITADEL Cloud.

Benefits over using open source / community license​

Benefits over ZITADEL Cloud​

You can reduce your supply-chain risks by removing us as sub-processor of personal information about your users. Support staff will have no access to your infrastructure and will only provide technical support. Operation and direct maintenance of ZITADEL will be done by you.

You can freely choose the infrastructure and location to host ZITADEL.


Your obligations while operating and using ZITADEL are detailed in our terms of service given the provisions in our acceptable use policy. When using ZITADEL Cloud, we may processing data on behalf according to the data processing agreement.

In a self-hosted setup, you will be responsible for the cost, operations, and availability of your infrastructure. For DDoS, bot, and threat detection and protection we rely on external services in ZITADEL Cloud. In a self-hosted setup, it is your responsibility to secure the infrastructure to protect confidentiality, integrity, and availability of your data.

ZITADEL Cloud comes with pre-configured SMTP service, SMS service, and a generated domain name. The SMTP service and SMS service are limited in use. You should configure your own service providers for production use cases. In a self-hosted setup, you will be responsible for SMTP / SMS services, domains and certificates.

ResponsibilityZITADEL CloudSelf-Hosted
Data / InformationCustomerCustomer
User AccessCustomerCustomer
SMTP ServiceCustomer (trial: ZITADEL)Customer
SMS ServiceCustomer (trial: ZITADEL)Customer
Custom Domain / TLSCustomer (trial: ZITADEL)Customer
DDoS & Bot protectionZITADELCustomer
WAF / Threat detectionZITADELCustomer
Compute / ScalingZITADELCustomer

Data location​

Data location refers to a region, consisting of one or many countries or territories, where the customer's data is being hosted.

We can not guarantee that during transit the data will only remain within this region. We take measures, as outlined in our privacy policy, to protect your data in transit and in rest.

The following regions will be available when using our cloud service. This list is for informational purposes and will be updated in due course, please refer to our website for all available regions at this time.

  • Global: All available cloud regions offered by our cloud provider
  • Switzerland: Exclusively on Swiss region
  • GDPR safe countries: Hosting location is within any of the EU member states and Adequate Countries as recognized by the European Commission under the GDPR


Our backup strategy executes daily full backups and differential backups on much higher frequency. In a disaster recovery scenario, our goal is to guarantee a recovery point objective (RPO) of 1h, and a higher but similar recovery time objective (RTO). Under normal operations, RPO and RTO goals are below 1 minute.

If you you have different requirements we provide you with a flexible approach to backup, restore, and transfer data (f.e. to a self-hosted setup) through our APIs. Please consult the migration guides for more information.