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ZITADEL Support

note

We describe our support services and information required in more detail in our legal section. Beware that not all features may be supported by your subscription and consult the support states.

General​

We always recommend first having a look at our documentation, discord chat and GitHub repository. You can also ask our AI assistant for help before contacting Support.

Customer Portal General Support

Customer Portal Inkeep Support

Support Request​

Create a new support request with the following information:

  • Subject
  • Detailed description
  • Attachments (Optional)
  • Ticket Priority
  • Ticket Category
  • Hosting
  • Affected Instance (Only for cloud instances)
  • Database Version (Only for self-hosted instances)

Customer Portal Support

Customer Portal Support

After submitting the form, you will receive a confirmation email, and our team will be in touch with you shortly.